Frequently Asked Questions

Dials that record the amount of gas used are grouped together in rows of four. Each hand represents a single digit for reading. Please visit our “How to Read Meter” page to learn specifically how to read our meters.

Visit our “Start Service” page for details on starting service or call Natural Energy Utility at 606-324-3920. We prefer 24-hour advance notice, for internal planning. We will need your physical address and meter location. We offer this service, Monday-Friday, 8 a.m. to 4:30 p.m. excluding holidays.

We can install the meter virtually anywhere on your property. Natural Energy Utility will service gas lines up to the meter’s outlet. Customers are responsible for plumbing from the meter outlet into the establishment. A licensed plumber is required for this service. Meters are required by the Public Service Commission to be visible, and able to gain access every 12 months, even with remote meter reading technologies.

Visit our “Start Service” page to find online and printable applications for service. You may pick up an application at our office located at 2560 Hoods Creek Pike, Ashland, KY. We require an application and deposit for the initial new service estimate.

We supply service to parts of Boyd, Greenup, and Carter counties. Natural Energy Utility will gladly inspect and advise you of the nearest pipeline at no charge. Call us at 606-324-3920. We will need your physical address and prospective meter location. Upon the inspection, we will provide you with a written estimate for installing new service lines to the meter. Natural Energy Utility requires 48-hour advance notice, for internal planning. We offer this service, Monday-Friday, 8:00am-4:30pm excluding holidays.

Hot Water Tanks (Traditional/Tankless), HVAC Systems, Fireplaces (indoor/outdoor), Stoves, Outdoor kitchens, Exterior lights, Pool Heaters, Generators, Dryers, Vehicles.

Because natural gas is delivered to your home via an underground pipeline, it provides nearly 100% dependability. Natural gas is extracted from deep underground rock formations. 97% of the natural gas used in the United States is produced in North America; offsetting America’s dependence on foreign oil.

Yes, natural gas is a safe fuel to use in your home or business. It has a limited range of flammability. In order to burn, natural gas must be an exact ratio between the gas and air. Natural gas is lighter than air and can safely disperse if vented correctly.

On average natural gas appliances cost roughly half as much to operate than other resources. Households utilizing natural gas for heating, cooking and clothes drying spend on average of $840 less annually than homes using electricity. In low oil-priced markets, businesses and residential customers can still expect a savings over traditional electricity or heating fuels.

Natural Gas is an efficient source of energy that can be used to fuel our homes and businesses. It is a flammable gas consisting largely of methane and other hydrocarbons. Found deeply underground, it is colorless and odorless (mercaptan — added odor injection, smells like rotten eggs). Cleaner then petroleum-based fuels, it emits less chemicals associated with acid rain, smog and greenhouse emissions. Natural gas is the cleanest fossil fuel and is a highly efficient form of energy.

If you smell gas inside a home, go outside and call Natural Energy Utility at 606-324-3920. Do not turn any electrical switches on or off. Do not light matches, smoke cigarettes or create any other source of combustion.

Call Natural Energy Utility dispatch at 606-324-3920. We are available 24 hours a day, 7 days a week.